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BOOKINGS: Provisional bookings remain firm for one week pending return of the booking form and non-returnable deposit. We also require, at the time of balance payment, a security deposit (minimum £100 per cottage) against breakages, excess cleaning or damages. This will be returned, in full, within 14 days of the end of the stay if no loss or damage is incurred or additional cleaning is required.
The balance is due six weeks prior to the arrival date; non-payment by the due date (unless previously arranged in writing with Newhouse Farm Cottages) will be treated as cancellation. If the booking is made less than six weeks prior to the start date of the holiday, then payment is required in full at the time of booking.
SHORT BREAKS: Subject to availability we offer short breaks (minimum 2 nights) commencing on any day of the week throughout the year except during the main summer school holidays.
CANCELLATION: In the event of cancellation, please advise us immediately. We will attempt to re-let the property and return your payment. If we are unable to re-let, all monies will be forfeited. We advise that guests take out holiday insurance cover.
INSURANCE: Cancellation insurance cover is not provided and should be arranged independently.
ARRIVAL AND DEPARTURE: Unless otherwise agreed the cottages are available from 4pm on the day of arrival until 10am on the day of departure. Please provide us with an expected arrival time so that we can be here to welcome you. For stays of one or more weeks the changeover day for all cottages is Saturday, except The Linhay, which is Friday.
CLEANING, DAMAGE, BREAKAGES: The cottages should be left clean and tidy and in the same good condition as found. Please notify us immediately of any damage/breakages and we reserve the right to charge for any non-trivial damage.
GUEST NUMBERS: The number of people occupying the cottages must not exceed the number stated without written approval from Newhouse Farm Cottages.
DOGS: We welcome our guests’ pets and allow up to 2 well-behaved dogs in each cottage for an additional charge of £50 per dog per week (£25 per dog for a short break). We ask that dogs are not left alone in the cottages and are kept off the furniture and beds (please bring covers for protecting the cottage furniture if you think your pet might be tempted to take a comfy seat and remember your dog’s bed and towels for cleaning muddy paws). Please ensure that all waste is bagged and binned immediately. We can provide details of a fantastic local boarding kennel that offers a dog day care facility for guests who wish to go out for the day and not take their dog with them.
NO SMOKING: We request all guests adhere to our non-smoking policy in the cottages and communal areas.
FORCE MAJEURE: In the unlikely event of your cottage being unavailable for reasons beyond our control, e.g. fire damage, we will endeavour to find similar alternative accommodation or give a complete refund. No further liability will be accepted.
LIABILITY: The use of accommodation, facilities and grounds are entirely at the hirer’s risk and no responsibility can be accepted for injury, loss or damage to the hirer or the hirer’s companions or guests.